Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how Adventra Sports Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at Office No. 209, Plot No. H-1, 2nd Floor, Garg Tower, District Center, Netaji Subhash Place, Pitampura, Delhi, 110034, India, collects, uses, shares, stores, and protects the personal information of users of its website, https://www.adventrasports.com By using our website or providing your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Website.

2. Commitment to Privacy

Adventra considers the privacy and protection of its users’ personal information to be of paramount importance. We recognize that personal information is a valuable asset and are committed to protecting it in accordance with the applicable data protection laws, including the Information Technology Act, 2000 and rules made thereunder. If you do not agree with the terms of this Policy, you are advised not to use the Website or provide any personal information.

3. Information We Collect

When you interact with us—either online or offline—we may collect personal data such as your name, contact details (mobile number or email ID), delivery address, location information, and your preferences regarding communication (such as SMS, WhatsApp, or email). This information may be collected during purchases, account registration, participation in promotions, or through other interactions with Adventra. We do not collect sensitive banking details such as CVV numbers, OTPs, internet banking passwords, or remote access credentials. Please do not share such information with anyone claiming to represent Adventra.

4. How we use your Information

We use the information you share with us to improve our services and provide a secure and personalized experience. This includes processing your orders, delivering products, managing returns and warranties, notifying you of product-related safety issues, and communicating promotional offers based on your consent. We may also use data for internal analysis, customer support, business planning (such as store expansion), product improvement, and to ensure a seamless shopping experience—including features like location-based recommendations etc. If you no longer wish to receive marketing communications, you can opt out anytime through your account settings or by contacting us directly.

5. Purpose of Collection and Use of Personal Data

The data collected from users may be used for the following purposes:

  • Ensuring customer safety by proactively informing users in case of product defects or recalls.
  • Processing returns, exchanges, or refunds, including cases where the original invoice is not available (within the return/warranty periods).
  • Sending marketing or promotional messages with user consent. Users may opt out at any time.
  • Managing and administering referral programs, surveys, events, and contests.
  • Enhancing our services through analytics and research.
  • Fulfilling product deliveries ordered via the Website.
  • Sending location-specific offers or communications via notifications or SMS.

6. Data Retention and Deletion

All customer data is processed and stored in accordance with applicable Indian laws, including the Information Technology Act, 2000. If you wish to permanently delete your account or personal data, you may do so through your profile section on the Website/app or by writing to us at care@adventrasports.in

7. Cookies and Analytics

Our Website uses cookies and other tracking technologies to improve functionality, understand user behavior, and deliver targeted content. Cookies do not collect personally identifiable information and can be disabled through browser settings.
We also use third-party analytics and advertising tools, including Google Analytics and Facebook remarketing services, which help us understand how users engage with our platform and allow us to display relevant advertisements on other websites.