Refund policy

1. Binding Transaction

Placing an order and completing payment (including Cash on Delivery) constitutes a legally binding agreement between the Buyer and Adventra. Payment must be completed through the selected payment method.

2. Changes and Delays

Delivery timelines may be extended with mutual agreement between Adventra and the Buyer. Any such modification must comply with our policies and may be communicated electronically.

3. Delivery Confirmation

Buyers are encouraged to confirm delivery promptly. Failure to do so within the specified period may be treated as implied acceptance. For Cash on Delivery orders, confirmation is not mandatory.

4. Refund Eligibility

Returns and refund requests must be initiated within 7 (seven) calendar days from the date the Buyer receives the product. Requests submitted after the 7-day period will not be eligible for return or refund.

5. Return Shipping Charges

Unless the return is due to a product defect, manufacturing fault, incorrect item delivered by Adventra, or any other error attributable to Adventra, the cost of return shipping shall be borne by the Buyer. Buyers are responsible for ensuring that returned products are securely packed to avoid damage during transit.

6. Refund Processing

Refunds will be processed using the original payment method, except for Cash on Delivery orders, which will be refunded via demand draft. All refunds are made in Indian Rupees and subject to applicable policies and compliance checks. Refund will be credited back in original bank in 7 working days.

7. Refund Conditions

Refunds are conditional and subject to review. Adventra reserves the right to withhold refunds in case of suspected misuse or policy violation.

8. Limitations on Transactions

Adventra may, at its discretion, impose limits on the number or value of transactions per buyer or per payment instrument. Transactions beyond these limits may be declined or delayed.

9. Security Checks

Adventra reserves the right to conduct checks to validate buyer identity or transaction authenticity. We may delay processing or dispatch if we suspect fraud, high-risk activity, or receive official legal requests.

10. Force Majeure

Adventra will not be liable for any loss or claim arising from delay or non-processing of transactions due to circumstances beyond our control, including but not limited to technical issues, legal restrictions, or force majeure events.

11. Special Discount Policy

Products on special Seasonal discounts / Flash sale will not be returned, replaced or refunded.